This letter is to put in writing how delighted we are with the result of our bespoke library, wainscot panelling and decorative plasterwork you completed in our formal living rooms and hallway in our 120 year old terrace in Woollahra during March / April 2014. We have so far had hours of enjoyment in our new rooms since their completion, both in quiet reflection on our own and entertaining friends, who always compliment us on the beautiful installation.
If we boiled our view down into one sentence it would be: “You provided us with an exceptional experience both in terms of the beautiful final product and your outstanding client service during the process.”
We would not hesitate to recommend you to another potential client for the following reasons:
1. Installation delivered by highly experienced and skilled craftsmen.
2. The High quality of the installation and impeccable service provide value for money.
3. Demonstrated real insight into how to deal with specific needs.
4. Flexibility and skill to work within constraints of 120 year old house with many difficulties.
5. Care taken with protecting our property and in keeping the site clean.
6. Seamless interaction with other trades.
7. Willingness to “go the extra mile” with certain items outside the original scope to provide best quality installation.
8. Clarity of quote and design and timely updates on progress and explanation of process – “no surprises”
We would be happy for you to show potential clients your work within our home either in photos or in person if required. In addition we would be happy to talk to potential clients to provide specific detail on the events that formed our views set out in the above points.